We are committed to providing the best in live, Internet chat support for our clients while offering technologically current and superior service. We continually work to maintain excellent customer service for both our clients and their site visitors, encouraging open communication with our customers and providing multiple ways for them to contact us directly. Our delivery of consistently well-executed, live chat conversations allows our clients to feel secure with the support we give their businesses. We also strive to provide an excellent place for our employees to work, allowing them opportunities for personal growth while supporting family values.
We look forward to having the opportunity to earn your trust!
Beth & Joanne
Why We Are Different
We guarantee that under no condition will any incoming chat be outsourced to a call center or overseas. Every chat will be handled with professionalism by an Ace Chat Pilot. Each of our pilots is thoroughly screened, carefully selected, individually trained, HIPAA-certified, and all are located in the United States. With our combined industry experience of almost 12 years in this relatively new and growing live chat industry, we strive to be a trendsetter in excellent customer service and client care.
We strive to operate under the guiding principles of honesty, integrity, respect, fairness, reliability, and courtesy.
The Values of the Old West Live on in Ace Chat
Once Upon A Time, in the Old West, a handshake said it all.
It said everything from ‘Welcome’ to ‘I give my word.’ A firm handshake held within it the values of the West: family, honesty, independence and hard work.
Nowadays, with all of the technological advances of the modern world, it can begin to feel like the handshake has lost its meaning. Not only are handshakes impossible to share through screens and over phones, but also many companies and businesses seem to have forgotten the deep values and business practices characterized by a handshake.
As sisters, best friends and co-owners of the Denver based internet chat company Ace Chat, we still uphold the Old West’s understanding of a handshake. We have, however, taken the handshake of the Old West and modernized it for today’s world through our innovative chat software.
The Main Street of the Old Western Town has been replaced with the Internet. This, among other modernizations, has stretched the marketplace across the planet. Companies know and understand an online presence is a necessity for success in the marketplace of today, but very often their websites are cold, difficult to navigate and uninviting. Ace Chat provides a warm, personal handshake to web visitors, welcoming them, inviting them in to learn more and access services from the company and most importantly, treating them like family.
Since 2011, we have relied upon our extensive, combined professional experience in the internet chat industry to create a customized mobile chat for company’s websites where customers and clients can ask questions in real-time and receive answers from real people. Internet chat is a window that appears on a company’s webpage offering customers the option to ask a question, get information or offer comments without sending an email or picking up the phone. Ace Chat answers questions and directs concerns quickly, knowledgeably and personally to the appropriate individual within the company.
Our wide range of customers from doctor’s offices, marketing companies to specialty companies offering classes, benefit from the strong first impression Ace Chat creates for them through their presence. Our clients have reported a higher translation of visitors to customers due to the easy and approachable means of accessing information via Ace Chat.
Integral to our business is the fact that we are 100% a family owned and operated business. Founded by family, operated by family, to help support our families, it ought to come as no surprise that the values of our family form the pillars of our company: Honesty, Integrity, Respect, Fairness, Reliability and Courtesy. These values influence our relationship with our clients in our day-to-day interactions. We are accessible to our clients at all times to support their business goals and to empower them to achieve their company’s goals.
As we grow, we are committed as a company never to outsource our services overseas. Your company and your information are stored securely in our company, never sold or shared. We are a company founded and operated 100% in the U.S.A.
At Ace Chat the rules of the Old West still apply. More importantly, a handshake is more than a promise; it is more than a way to conduct business; its a way of life.
We encourage you to Contact Us for more information on why we are committed to excellence in live chat, and how we believe we will be an asset to your business.